Shipping - JOMINI STUDIO

This policy describes how shipping and delivery work for products purchased from JOMINI STUDIO. Lead times vary depending on the type of model: items already listed in the catalog or on-demand pieces (custom printing and finishing).

1. Catalog items

For any model already listed in our catalog, shipping is performed within 5 (five) business days after payment confirmation.
The lead time starts on the first business day after payment is approved by the gateway.
Once shipped, the customer receives the tracking code by email.
Transit time (delivery) is informed by the carrier at checkout based on the destination ZIP code. This time is independent of the 5 business days of processing.

2. On-demand models (custom orders)

On-demand models involve 3D modeling, resin printing, and handcrafted finishing specific to each project, which may include customizations requested by the customer.
For that reason, the lead time depends on the complexity of the piece and is not fixed.
The estimated lead time is provided in the quote, sent to the customer by email before order acceptance.
After the quote is accepted and payment is confirmed, the production time begins to count and is added to the shipping time (5 business days after production).
Updates on project progress are communicated through the same email during execution.

3. Shipping cost

The shipping cost is calculated in the cart based on destination ZIP code, weight, and dimensions of the items.
We work with carriers integrated through Melhor Envio (Correios and partner operators), presenting options and lead times at checkout.
The customer chooses the desired option before completing the purchase.

4. Delivery address

It is the customer's responsibility to provide a complete and correct address.
Returns due to invalid addresses or absence of the recipient may incur additional reshipping costs, communicated by email.

5. Delays and lost packages

Holidays, strikes, or unforeseen events may cause delays at the carrier; in those cases, posting follows the 5-business-day timeline, but final delivery is subject to the logistics service.
If the carrier confirms a lost package, we will file a complaint with the operator and, after confirmation, we will reship at no additional cost or issue a full refund.

6. Questions